1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide

In Short: We collect personal information you choose to provide, such as your name and email address, when you use our Services.

We collect personal information that you voluntarily give us—for example, when you make a purchase or contact us for support. This may include:

• Names
• Email addresses
• Phone numbers (if provided)

Sensitive Information: We do not intentionally collect or process what is defined as "sensitive personal information," including, for example, data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or data concerning sex life or sexual orientation. If you choose to provide such information without our request (e.g., through open text fields or messages), it will be treated like other personal data under this policy.

Information Automatically Collected

In Short: Some information (e.g., IP address, device info) is collected automatically when you visit our websites.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser type, operating system, and the pages you view. We also use cookies or similar technologies to collect analytics and usage data.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your data to provide, improve, and administer our Services, manage orders, send emails, and for security/fraud prevention.

• Account Creation & Management: We may automatically create a user account for each purchase so you can manage orders and downloads.
• Order Fulfillment: We use your information to process and deliver digital products.
• Transactional Emails: We send order confirmations, receipts/invoices, or support messages.
• Marketing (With Consent): We may send promotional emails if you opt in. You can unsubscribe anytime.
• Analytics & Site Improvement: We use tools like Google Analytics to understand site usage and improve user experience.
• Security & Fraud Prevention: We may process your information to protect our Services and users.

3. WHAT LEGAL Bases DO WE RELY ON?

In Short: We only process your personal information when we have a valid legal reason to do so (e.g., your consent, performance of a contract, legitimate interests, or legal obligations).

If you are located in the EU/UK/EEA, we generally rely on consent, performance of a contract (like fulfilling your order), legitimate interests, or compliance with legal obligations. If you are in Canada, we may rely on express or implied consent. You can withdraw your consent at any time—just contact us.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We share data with service providers as needed to run our business and provide Services to you.

• Payment Processors: Third-party payment processors (e.g., Stripe, PayPal) handle billing. We do not store full payment details on our servers; these processors may store billing tokens or information for recurring charges if applicable.
• Hosting Provider: Your data may be processed on cloud servers of our hosting provider.
• Invoicing Services: We share necessary billing details to generate invoices and comply with tax obligations.
• Marketing/Analytics Services: Services such as Google Analytics, and potentially others if we implement them, help us understand user behavior and improve our marketing efforts.

We do not share or sell your personal data to unrelated third parties for their direct marketing.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes, we use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect and store information.

We use these to enhance your experience, analyze usage, and potentially serve relevant ads. We also use a cookie banner or similar mechanism for user consent or settings. If you disable cookies, some parts of the Services may not function properly.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information indefinitely unless you request deletion, subject to any legal or accounting obligations.

We retain data as long as necessary to fulfill the purposes described in this policy or for legitimate business needs (e.g., order history, legal compliance). If you wish to have your personal data deleted, please request it (see Section 14). However, we may keep certain records (e.g., invoices, transaction logs) if required by law or for accounting purposes.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your information through technical and organizational security measures.

We use secure hosting, encryption where appropriate, and other safeguards to protect data from unauthorized access, disclosure, alteration, or destruction. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Use our Services at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18.

By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will take reasonable steps to promptly delete such data from our records. Please contact us at louis@arcknighttech.com if you become aware of any data we may have collected from children under 18.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your location, you may have rights such as requesting access, deletion, or correction of your personal data.

EU/UK/EEA/Canada Residents: You may have the right to request access, rectification, or erasure of your personal data, or to object to its processing. To make such a request, please contact us using the details provided in Section 13.

Withdrawing Consent: If you opted in to marketing emails, you can unsubscribe anytime via the link in the email or by contacting us. Transactional emails (e.g., receipts, order confirmations) will still be sent as needed to fulfill our contractual obligations.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

11. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: Yes, if you are a resident of California, you have specific privacy rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. We do not share your data with third parties for their own direct marketing purposes.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy and will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO) at:

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or request its deletion. To request to review, update, or delete your personal information, please contact us at louis@arcknighttech.com.

Whenever feasible and lawful, we will honor your request to delete or anonymize your data. However, we may retain certain records or portions of data (such as accounting records or legally-required logs) if needed to comply with our obligations.